Frequently asked questions
Quick answers to the most common questions about Axes IQ - from getting started to managing your agents and understanding your data
Axes IQ is a multi-tenant AI agent platform that lets organisations deploy specialist AI agents across government, healthcare, hospitality, sports and entertainment, and grants and funding verticals. Each agent is powered by Intelligent RAG technology and includes a Trust Score on every response.
Most organisations go live within 48 hours of completing their demo and onboarding call. The setup involves connecting your knowledge base, configuring your agent, and activating your preferred channels. Our team guides you through every step.
Trust Score is Axes IQ's real-time response quality rating. Every answer your AI agent gives is scored for accuracy, relevance, and confidence. Monitor it in your dashboard and use it to continuously improve your agent's knowledge base.
Absolutely. Axes IQ is multi-tenant - each organisation's data is fully isolated. Your knowledge base, conversations, and configurations are never shared with other tenants. We follow industry-standard security and compliance practices.
Intelligent RAG (Retrieval-Augmented Generation) is Axes IQ's core knowledge technology. It retrieves the most relevant content intelligently from your uploaded knowledge base before generating a response - ensuring answers are grounded in your actual policies and data, not generic AI outputs.
Yes. You can add, edit, or remove documents from your knowledge base at any time via the dashboard. Changes take effect immediately, so your agent always reflects your latest policies, pricing, or service information.
When an agent can't answer with sufficient confidence, it escalates to a human team member. You can configure the confidence threshold, the handoff message, and the routing destination in your platform settings.
Agent performance is tracked through your Trust Score dashboard - covering response accuracy, conversation volumes, escalation rates, and trending query topics. Reports can be exported for compliance or review.
Yes. Depending on your plan, you can deploy multiple agents across different verticals, channels, or use cases. Multi-agent setups are common for organisations with diverse service areas.
Yes. You can customise your agent's name, avatar, tone, and greeting to match your brand. The agent appears as a natural extension of your service rather than a generic AI chatbot.
Axes IQ collects the data you provide during account setup and the content you upload to your knowledge base. We also capture anonymised conversation analytics for your performance dashboard. We do not sell your data or share it with third parties.
Conversation logs are stored securely for the duration configured in your plan settings. You can request deletion of conversation data at any time through the platform or by contacting our support team.
Axes IQ is designed with privacy-by-default principles and operates in line with the Australian Privacy Act. Each tenant's data is fully isolated within our multi-tenant architecture and never shared across accounts.
Yes. You can export conversation reports, knowledge base content, and performance data from your dashboard at any time. For a full data export, contact our support team.
Only your authorised team members can access your organisation's workspace. Axes IQ staff have restricted, audited access for support purposes only. No other tenant or third party can access your data.
If you cancel, your data is retained for a 30-day grace period during which you can export everything. After that period, your data is permanently deleted in accordance with our data retention policy.
Axes IQ's terms of service outline your rights and responsibilities as a platform user, including acceptable use, data ownership, intellectual property, and service availability. You can review the full terms at any time in your account settings.
Accepting the terms ensures you and your organisation understand how the platform works, what data is collected, and the obligations of both parties. It protects your organisation's interests and ensures we can provide reliable service.
Axes IQ may update the terms of service from time to time to reflect platform changes or regulatory requirements. We'll notify you by email before changes take effect. Continued use of the platform after the effective date constitutes acceptance.
If you violate the terms of service, your account may be suspended or terminated depending on the nature of the breach. We'll typically reach out first to resolve any issues. Serious violations involving misuse of data or the platform may result in immediate account closure.
Accepting the Terms & Conditions ensures that you understand your rights, responsibilities, and our policies while using our services. It protects both you and our platform.
Accepting the Terms & Conditions ensures that you understand your rights, responsibilities, and our policies while using our services. It protects both you and our platform.
Still have questions?
If your question isn't listed here, feel free to contact us or start a live chat with our team. We're happy to help!
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