Introduction
Every day, organisations miss hundreds of customer enquiries sitting in social media inboxes. A comment on Instagram goes unanswered. A WhatsApp message waits for hours. A LinkedIn DM never gets a reply. These aren't small misses - they're real customers, with real intent, slipping away.
Axes IQ's Social Media Auto Responder changes this entirely. Your AI agent is now directly connected to your social channels - reading every inbound message, generating accurate on-brand responses from your own knowledge base, and replying in real time, 24 hours a day.
What is the Social Media Auto Responder?
One AI Agent, Every Channel
The Axes IQ Social Media Auto Responder connects a single, knowledge-trained AI agent to all of your social inboxes simultaneously. Instagram DMs, WhatsApp messages, Facebook Messenger threads, LinkedIn messages, and X (Twitter) replies - all handled by one intelligent system trained entirely on your organisation's own content.
Every response is grounded in your uploaded knowledge base. Your AI doesn't make things up, doesn't pull from the open internet, and doesn't give generic answers. It responds the same way your best team member would - drawing on your actual documents, policies, FAQs, and product information.
Real-Time, Always On
Social media doesn't sleep, and neither does your AI. The Auto Responder monitors all connected channels continuously, generating and sending responses the moment a message arrives. Response times that used to take hours are now measured in seconds.
For organisations managing high volumes of social enquiries - tourism boards during peak season, hospitality venues during events, government services during public campaigns - this capability is transformational. No backlogs. No dropped messages. No missed opportunities.
Channels Supported
Direct messages and comment replies - your AI responds to product enquiries, event questions, booking requests, and general support with brand-accurate answers sourced from your knowledge base.
WhatsApp Business
WhatsApp messages are routed through your AI agent, giving customers immediate, accurate responses. Ideal for high-intent enquiries where speed and accuracy matter most.
Facebook Messenger, LinkedIn & X
Professional enquiries via LinkedIn, customer messages on Facebook Messenger, and X (Twitter) replies - all handled automatically, all grounded in your verified content.
Trust Score - Every Response, Rated
Every reply generated by the Social Media Auto Responder carries an internal Trust Score - Axes IQ's proprietary reliability rating that measures how confident the AI is based on the quality and coverage of its knowledge sources. High-confidence responses are sent automatically. Lower-confidence responses can be flagged for human review.
This means your organisation never sends a guess. Your AI assistant only commits to answers it can support with verified knowledge - maintaining the trust of your audience at scale.
- Connects to Instagram, WhatsApp, Facebook Messenger, LinkedIn, and X in one platform
- Every reply grounded in your uploaded knowledge base - no hallucination
- Trust Score flags low-confidence responses for human review before sending
Getting Started
Enabling the Social Media Auto Responder takes minutes. Within the Axes IQ admin portal, navigate to your product's Agent Settings, enable the Social Media Agent, connect your channels via OAuth, and define your response policies. Your AI is live and responding within the hour.
Organisations already using Axes IQ for their website or app AI assistant can extend the same trained knowledge base to social channels instantly - no retraining, no duplication of effort. One knowledge base, every touchpoint.
- Connect your social channels through the Axes IQ admin portal in under 10 minutes
- Your existing knowledge base powers every reply - no additional setup required
- Monitor all social responses from the Axes IQ support console in real time